Shipping Information | Dorothy Lane Market

About Our DLM Mail Order Service

Ship a Taste of DLM Nationwide

When local customers move away, we often hear, “I wish there was a Dorothy Lane Market near me!” Fortunately, through our mail order service, you can enjoy a taste of DLM near or far. From our signature items, including Heavenly Ham®, and iconic sweets, like Killer Brownie® and Laura’s Cookies, to Artisan Breads, cheeses, and more, DLM shipping has never been easier through our online ordering system.

Gourmet Gifts From the Buckeye State

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Filled with an assortment of Ohio food favorites, these Ohio gifts feature some of the best (and most delicious) eats from around the Buckeye State.

Shipping Rates

Merchandise Total Ground 2nd Day Overnight Saturday
$.00 - $100.00 $13.00 $20.00 $40.00 $50.00
$100.01 - $200.00 $13.00 $20.00 $50.00 $60.00
$200.01 - $300.00 $13.00 $30.00 $60.00 $70.00
$300.01 - $400.00 $13.00 $40.00 $70.00 $80.00
$400.01 - $500.00 $13.00 $50.00 $80.00 $90.00
$500.01 - $9999.00 $13.00 $60.00 $90.00 $100.00

Alaska and Hawaii:

  1. Add $10.00 per address to the above rates
  2. Flat Rate is not available for shipments to Alaska and Hawaii
  3. Two Day takes three days
  4. Overnight is not guaranteed next day

Shipping Policies

Flat Rate Ground Shipping

Many of our gourmet pantry, bakery, and housewares products are eligible for Flat Rate delivery. If the order is placed before 3:00 pm EST Monday, Tuesday, and Wednesday or 1:00 pm Thursday and Friday it can likely ship that same day. Depending on the recipients’ address in relation to our headquarters in Dayton, Ohio, the estimated travel time for Flat Rate/Ground delivery is 1 to 7 business days. It is highly recommended, and at times required, that all perishable items arrive at their destination within two (business) days. This might require the shipment to be moved to the following Monday if placed on a Thursday or Friday. Please contact us if you have any additional questions about eligibility of your order and shipping options.

Two-Day Service

Order by 3:00 pm EST Monday, Tuesday, and Wednesday and your order can ship out the same day. Any orders placed after 3:00 pm EST Wednesday thru Sunday containing perishable products will ship the following Monday to ensure freshness.

Please note: UPS and FedEx do not guarantee 2nd Day or Overnight delivery when there are weather events that cause delays. We, therefore, cannot guarantee delivery when the carriers claim weather delays. We strongly encourage ordering all shipments allowing for such unexpected delays.

Overnight Service

Order by 3:00 pm EST Monday, Tuesday, and Wednesday and 1:00 pm EST Thursday and your order can ship out the same day. We strongly recommend allowing extra time for weather delays, for which FedEx and UPS do not guarantee delivery.

Saturday Delivery Service

Not available in all areas. For available areas, orders must be placed by 1:00 pm EST on Friday. We strongly recommend allowing extra time for weather delays, for which FedEx and UPS do not guarantee delivery.

Warm-Weather Packing Charge

Your food can get quite hot on its way to you, and at dorothylane.com we go to great lengths to ensure your food reaches you in the best possible condition. For that reason, you will see a $1.95 warm weather packaging fee on orders requiring additional care from June 1 to September 30.

  • Arrival Dates
  • Signature Requirements
  • P.O. Boxes, APO, and FPO
  • Local Deliveries
  • Alcohol Shipments
  • Right to Refusal

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